FAQ
Should you require information or help, please contact us via email hello@innerdreamer.com or contact us page and we will be happy to assist you.
Please allow up to 2 business day for our team to respond to your message.
Orders
HOW DO I CONTACT CUSTOMER SERVICE?
Should you require information or help, please contact us via email hello@innerdreamer.com or our contact page and we will be happy to assist you.
Please allow up to 2 business day for our team to respond to your message.
HOW DO I UPDATE MY ADDRESS?
If you entered the wrong address, please email us as soon as possible at hello@innerdreamer.com.
We can potentially update the address before your order ships, ensuring smooth delivery.
Unfortunately, once your order has been shipped and tracking information is provided, address changes are not possible.
SHIPPING
WHEN WILL MY ORDER BE PROCESSED?
We usually dispatch your orders 1-2 business days after your order is placed. Please note that we do not ship orders during the weekends.
WHERE DO YOU DELIVER?
We ship globally.
HOW MUCH DOES THE SHIPPING COSTS?
We charge a flat rate of $5.99-$15 for shipping.
FREE SHIPPING on orders over $150. We only offer standard shipping for now.
WHEN WILL MY ORDER ARRIVE?
Australia & New Zealand: 5-15 Business Days
United States and Canada: 7-15 Business Days
Asia: 4-7 Business Days
Europe: 10-15 Business Days
Rest of the world: 10-20 Business days
RETURNS
WHAT IS THE RETURN & REFUND POLICY?
Please email us at hello@innerdreamer.com if you wish to do a return or a refund.
We have a 14 day return policy. Orders must be returned to us within 14 days from date of purchase, if they meet our return requirements. Customers will fully bear the cost of return shipping.
To be eligible for a return, all Items must be returned in their original condition. This means the jewellery must – be unworn, unused and unopen in it's original packaging. Unfortunately we cannot refund or exchange earrings for hygiene reasons.
We try our best to accept all items returned to us, in the event that an item is returned in a condition not satisfied by our criteria above, we will have to send it back to you and this may incur additonal costs.
*We offer Store credits for the value of your purchase (excludes shipping costs).
Jewellery Care
HOW TO CARE FOR MY JEWELLERY?
Please read the jewellery care insturctions that comes with your order.
PR, COLLAB AND PRESS
PR, COLLAB AND PRESS
Please contact us at hello@innerdreamer.com
